Effective Date: November 2024
 

Introduction​

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Welcome to the Privacy Policy for Emergency App Ultra ("App"), a comprehensive personal safety and emergency response platform developed as a hobby project, including features like messaging, location sharing, emergency alerts, and an integrated Emergency Store for safety-related products. We are committed to respecting your privacy and protecting your personal information as you interact with our App.

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This Privacy Policy explains our data practices, including what information we collect, how we use it, and the measures we take to protect your data when you use our services. This policy covers all aspects of the Emergency App Ultra, including its communication features, Emergency AI, location sharing capabilities, Emergency Store transactions, and other functionalities.

 

By using Emergency App Ultra, you acknowledge that you have read and agree to this Privacy Policy. If you do not agree with the terms outlined here, please discontinue using the App.

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Information We Collect​

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To provide and enhance the Emergency App Ultra experience, we collect specific types of information when you use our services. The types of information we collect depend on the features you access and interact with, including messaging, location sharing, Emergency AI, Emergency Store transactions, and other functionalities.

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Account Information

To create an account on Emergency App Ultra, you need to provide a valid mobile phone number, name, and, optionally, a profile picture. This information allows us to identify you on the platform and facilitate communication with other users. Your account information is stored securely, and you can update or modify it as needed in the App settings.

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Messages and Media

Emergency App Ultra uses end-to-end encryption to protect your messages, which include text, audio, photos, videos, and files shared with contacts. Your messages and media are stored on the servers for enabling auto backups so that you never loose your messages or media shared.

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Location Information

With your permission, Emergency App Ultra may collect and use your device’s precise location data to provide location-sharing features, track your route, and assist with emergency response. You can control location-sharing permissions in your device settings. Even if you choose not to use location-sharing features, we may use IP addresses and device identifiers to estimate your general location (e.g., city and country) for security and diagnostic purposes.

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Contacts

With your explicit consent, we may access your contact list to help you find and connect with other Emergency App Ultra users. Your contact information is managed in a way that ensures the privacy of individuals who are not yet using the App. You can manage this permission in your device settings and revoke access at any time.

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Device and Connection Information

When you install, access, or use the App, we collect information about your device and connection. This includes hardware model, operating system, battery level, signal strength, app version, network connection details, IP address, and unique device identifiers. This data helps us optimize the App for your device and troubleshoot technical issues.

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Usage and Log Information

We collect data on how you use Emergency App Ultra, including information about your interactions with other users and features, log files, diagnostic data, and performance reports. This includes timestamps for sent and received messages, frequency and duration of interactions, and feature settings. This information enables us to improve the App’s performance, stability, and user experience.

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Cookies and Similar Technologies

Emergency App Ultra uses cookies and similar technologies to operate and enhance our services, including our web-based features. Cookies help us remember your settings, preferences, and other details to provide a personalized experience. You can control the use of cookies in your browser settings.

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Transactions and Purchases in Emergency Store

When you make purchases in the Emergency Store, we collect information necessary to process and complete the transaction, including payment information, shipping address, and order details. We partner with third-party payment processors to handle financial transactions securely, and these providers may collect additional information according to their privacy policies. We retain your purchase history for record-keeping, customer support, and compliance with legal obligations.

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How We Use Information​

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Emergency App Ultra uses the information we collect to operate, provide, improve, and protect our services, ensuring a reliable and secure experience for our users. Here’s how we use your information:

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• To Provide and Operate Our Services:
  We use your account and contact information to enable key functionalities of the app, such as messaging, location sharing, emergency alerts, Emergency AI, and Emergency Store transactions. This information helps us connect you with your contacts and facilitates communication.

   

• To Enhance and Customize User Experience:
  Usage and log data allow us to understand how you interact with the App’s features, helping us identify and improve areas that need optimization. By analyzing these interactions, we can personalize your experience, recommend relevant features, and improve usability.

   

• To Ensure Safety and Security:
  We use collected data to promote security within the app, verify accounts, prevent unauthorized access, and detect and address any unusual or potentially harmful activity. This includes monitoring for spam, fraud, or misuse of the App, and ensuring compliance with our Terms of Service.

   

• To Facilitate Emergency Store Transactions:
  For purchases made through the Emergency Store, we process your transaction data, shipping details, and payment information to fulfill orders, arrange delivery, and provide customer support. We use transaction data to provide an efficient and secure shopping experience.

   

• To Provide Customer Support:
  When you reach out to us for support, we use the information provided (such as contact details, usage logs, and device information) to resolve your issues, troubleshoot technical problems, and respond to your inquiries.

   

• To Conduct Research and Improve Services:
  We analyze data such as device and usage information to understand performance, diagnose technical issues, test new features, and refine existing ones. This continuous improvement process helps us make the App more effective, efficient, and relevant for our users.

   

• To Communicate Updates and Important Information:
  We may use your contact information to notify you about essential updates, changes to our terms, and modifications to features. This may include informing you of new features, policy changes, and other relevant information about Emergency App Ultra.

   

• To Enable Marketing and Promotions:

  We may use your information to provide insights about new services, promotions, or features available in the Emergency Store. However, we do not share your information with third-party advertisers for direct advertising purposes within the App.

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Information You Share​

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While using Emergency App Ultra, you may choose to share information with your contacts, groups, and during Emergency Store transactions. Here’s how information sharing works in the App:

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Your Contacts and Others

You can interact and communicate with other users by sharing messages, media, and location information. When you communicate with others on Emergency App Ultra, your shared information is visible to those contacts. This may include your name, profile picture, and phone number, as well as the content of your messages or shared files. You can also control certain privacy settings to limit what information is visible to other users.

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Groups

Emergency App Ultra allows you to participate in group chats for collective communication. When you join or are added to a group, the group members can see your name, profile picture, and any messages or media you share within the group. Group information (such as group name, photo, and members list) is visible to all group participants. You can control your group interactions using in-app settings, including options to leave or mute groups.

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Information Shared During Emergency Store Transactions

When you make a purchase in the Emergency Store, some information is shared with our payment processing partners, delivery providers, and other necessary third parties to complete your order. This may include your contact details, payment method, shipping address, and order details. We only share information required to process and deliver your purchase securely and efficiently. Rest assured, Emergency App Ultra does not share your purchase information with other users or third parties for marketing purposes outside of our services.

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Information We Share​

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Emergency App Ultra is committed to protecting your privacy, and we do not sell your personal information. However, to operate the App and provide services such as messaging, Emergency AI, and the Emergency Store, we may share your information with specific third parties under strict conditions. Here’s how we manage shared information:

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Third-Party Service Providers

We work with third-party providers to help operate and enhance Emergency App Ultra. These providers assist with technical infrastructure, data storage, analytics, and other essential services that enable our App to function effectively. We ensure that these service providers adhere to strict data protection requirements, and they are only permitted to use your information to fulfill the services we request.

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Third-Party Services

Certain Emergency App Ultra features may integrate with third-party services, such as mapping tools, backup services, and authentication systems. If you choose to use these features, some information may be shared with the relevant third party to enable the feature to work. For example, using map-related features may involve sharing location data with mapping service providers. When interacting with any third-party services, please refer to their individual privacy policies for further details on how they manage your data.

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Payment Processing and Delivery Partners for Emergency Store

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When you make a purchase in the Emergency Store, we share information with payment processors and delivery partners to complete your transaction and deliver your order. This includes details like your contact information, payment method, shipping address, and order specifics. Our payment partners handle transactions securely in compliance with financial regulations, and our delivery partners are provided with only the information necessary to fulfill your order. These third parties are contractually obligated to protect your data and use it only as required to process and complete your transaction.

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Data Security and Encryption​

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Emergency App Ultra prioritizes the security of your personal information and employs multiple safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction. Our security measures include:

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• End-to-End Encryption:

  All messages, media, and location information shared through Emergency App Ultra are protected with end-to-end encryption. This means that only you and the intended recipient(s) can access the content of your messages. We do not store the encryption keys, ensuring that even we cannot decrypt your messages.

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• Secure Data Storage:

  We store your personal information on secure servers with access controls and encryption to protect your data. Servers are located in secure facilities within the regions where we operate, with restricted access to authorized personnel only.

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• Access Control and Authentication:

  Access to your data within our systems is limited to authorized personnel who require it for operational purposes. We use multi-factor authentication, regular access reviews, and monitoring systems to ensure that access remains secure.

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• Regular Security Audits and Updates:

  We conduct regular security assessments and keep our security protocols updated to meet industry standards. Our systems are designed to protect against potential vulnerabilities, and we implement the latest security patches and improvements as part of our commitment to safeguarding your information.

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• Data Transmission Protection:

  All data transmitted between your device and Emergency App Ultra’s servers is encrypted using modern transport layer security (TLS) protocols. This protects your data from interception during transmission.

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While we work diligently to safeguard your data, it is important to understand that no system is entirely foolproof. Therefore, we cannot guarantee absolute security. We encourage you to use strong passwords, avoid sharing your account information, and exercise caution when interacting online.

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Data Retention​

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Emergency App Ultra retains personal information to ensure that your data is always available when needed and securely backed up. Here’s how we handle data retention for different types of information:

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• Messages and Media:

  Messages, including text, audio, photos, and videos, are stored on our servers to ensure they are always backed up and accessible. This continuous storage allows you to retrieve your message history even if you switch devices or experience data loss on your personal device. All stored messages and media are encrypted to ensure privacy and protection from unauthorized access. You can delete messages from your device, but they remain securely backed up on our servers as part of our service continuity policy.

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• Account Information:

  Your account information, such as your name and phone number, is retained as long as you maintain an active account with the App. If you choose to delete your account, this information will be removed from our servers permanently, though some backup copies may remain temporarily in secure storage until deleted through routine data purging.

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• Location Data:

  Location data is retained only for as long as necessary to provide you with location-based services and support emergency response features. Location history is not stored permanently and is used only in real-time or temporarily cached to support your current activities within the App.

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• Transaction Data in Emergency Store:

  Purchase records, payment information, and shipping details are retained as required for order fulfillment, customer support, and compliance with financial regulations. Transaction data is stored securely and retained only for as long as necessary for legal obligations or customer service purposes.

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• Usage and Log Data:

  Usage and log data, including metadata related to your interactions with the App, are stored for analysis, troubleshooting, and app improvement. This data is retained for a limited period and is anonymized or aggregated where possible to enhance privacy.

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• Compliance with Legal Obligations:

  In some cases, we may be required to retain certain information for an extended period to comply with legal or regulatory obligations, resolve disputes, or enforce our terms of service.

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User Rights and Choices​

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At Emergency App Ultra, we believe in empowering you with control over your personal information. Here are the rights and choices available to you regarding your data:

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• Access and Update Your Information:

  You can access, update, or correct your personal information within the App’s settings. This includes modifying your profile information, such as your name and profile picture. We encourage you to keep your information accurate and up-to-date.

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• Delete Your Account:

  You have the right to delete your Emergency App Ultra account at any time. Deleting your account will permanently remove your personal information, including your account details, messages, and media stored on our servers. Some residual data may remain in secure backups for a limited period before being purged as part of our routine data deletion process.

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• Manage Location Sharing:

  You control when and how you share location information with other users. You can enable or disable location sharing in the app or device settings at any time. Additionally, you can restrict the app’s access to location data entirely through your device’s permissions settings.

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• Control Contact Access:

  You can manage the app’s access to your contacts from your device settings. Revoking contact access will prevent the app from syncing your contact list but will not affect your current connections within Emergency App Ultra.

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• Control Notifications and Communications:

  You can adjust notification settings within the App to manage how and when you receive alerts. Additionally, you can opt out of marketing or promotional communications from Emergency App Ultra by adjusting your preferences in the app settings or following the opt-out instructions included in communications.

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• Manage Cookies and Similar Technologies:

  If you use our web-based services, you can control cookies and similar tracking technologies through your browser settings. Most browsers allow you to modify your settings to block or delete cookies, though doing so may affect the functionality of some features.

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• Withdraw Consent:

  Where we rely on your consent to process personal information, you have the right to withdraw your consent at any time. This includes permissions for location sharing, contacts access, and other data that requires explicit consent. Please note that withdrawing consent may limit your access to certain features of the App.

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• Submit a Data Request:

  If you would like to request access to, correct, or delete any of your personal data beyond what is accessible in the App settings, please contact us at support@emergencyappultra.in. We will review and respond to your request in compliance with applicable data protection laws.

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Emergency Store: Purchases, Payments, and Returns​

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Emergency App Ultra offers an integrated Emergency Store where users can purchase safety and emergency-related products. We are committed to ensuring a secure and transparent shopping experience. This section outlines how we handle purchases, payments, and returns within the Emergency Store.

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• Purchases and Order Processing:

  When you make a purchase in the Emergency Store, we collect necessary information to process your order, including your contact information, shipping address, and order details. This data allows us to confirm your purchase, fulfill your order, and provide customer support as needed. All order data is managed in accordance with our privacy practices.

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• Payment Information and Security:

  Emergency App Ultra partners with third-party payment processors to securely handle payment transactions. When you make a payment, your payment information, including card details or other payment methods, is processed directly by these third parties and is not stored on our servers. Our payment partners adhere to industry-standard security practices to protect your financial information and are governed by their respective privacy policies.

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• Shipping and Delivery:

  To fulfill orders, we share your contact information and shipping address with our delivery partners. This allows for efficient and secure delivery of purchased items. Your shipping details are shared only with partners necessary to complete the delivery and are protected under strict confidentiality agreements.

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• Order Tracking and Notifications:

  We may send you order confirmations, shipping updates, and delivery notifications via the App or SMS. You can manage your preferences for order-related notifications within the app settings.

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• Returns, Refunds, and Cancellations:

  If you are unsatisfied with a purchase or need to return an item, Emergency App Ultra offers a return policy as outlined on our website. For eligible returns, refunds are processed through our third-party payment providers in compliance with their procedures. Refunds may take several days to process, depending on your payment method and the provider’s policies. For any issues with refunds or cancellations, you can contact our support team at support@emergencyappultra.in.

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• Customer Support:

  For any questions or issues related to your Emergency Store purchases, you can reach out to our customer support team. We are here to assist you with tracking orders, processing returns, and addressing any concerns regarding your purchases.

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Assignment, Change of Control, and Transfer​

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In the event that Emergency App Ultra undergoes a business transition, such as a merger, acquisition, restructuring, or sale of assets, your personal information may be transferred to the successor entity or new owner as part of the transaction. This transfer will occur in compliance with applicable data protection laws, and the new entity will continue to honor the commitments outlined in this Privacy Policy.

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If such a transfer occurs, we will make reasonable efforts to notify you of the change in control, either through the App, email, or an updated Privacy Policy posted on our website. You will have the opportunity to review any updates to this Privacy Policy and understand how your data will be managed by the new entity.

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Compliance with Law and Protection of Rights​

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Emergency App Ultra may access, preserve, and disclose your information if required to do so by law or if we believe, in good faith, that such actions are necessary to:

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• Comply with Legal Obligations:

  We may disclose information in response to lawful requests from government authorities, legal processes, or regulatory requirements, as required by applicable law. This includes complying with court orders, subpoenas, and other legal processes.

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• Enforce Our Terms and Policies:

  We reserve the right to disclose information if necessary to enforce our Terms of Service, Privacy Policy, or any other agreements governing the use of Emergency App Ultra. This includes investigating potential violations, resolving disputes, and protecting our legal interests.

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• Protect Users and the Public:

  We may access and disclose information if we believe it is necessary to prevent harm, injury, or fraud. This may include detecting, preventing, or addressing unlawful activities, fraud, security threats, or technical issues that could harm our users, Emergency App Ultra, or the public.

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• Safeguard Our Rights and Property:

  We may use or disclose information to protect the rights, property, and safety of Emergency App Ultra, our users, or others. This includes preventing unauthorized access to our systems, responding to security breaches, and addressing misuse of our services.

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In all cases, we handle requests for information in strict compliance with applicable data protection laws and aim to protect your privacy as much as possible when responding to legal obligations.

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Updates to This Privacy Policy​

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Emergency App Ultra may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes to the Privacy Policy, we will provide notice to our users by posting the updated version within the App, on our website, or through other appropriate communication channels.

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Each updated Privacy Policy will include an “Effective Date” at the top, indicating when the changes take effect. We encourage you to review this Privacy Policy periodically to stay informed about how we protect and handle your information.

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Your continued use of Emergency App Ultra after any changes to this Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the updated Privacy Policy, you should discontinue using the App.

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Contact Information​

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If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please feel free to contact us. We’re here to help and address any issues you may have.

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Support Email: support@emergencyappultra.in

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Mailing Address:

Emergency App Ultra Support

Flat 042, Tower G
DLF Regal Gardens, Sector 90

Haryana - 122505
India

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​We encourage you to reach out if you need assistance, would like to exercise your rights under this Privacy Policy, or have feedback on how we can improve our privacy practices.

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